Privacy Policy

Welcome to ifixblr, your trusted mobile and laptop repair service in Bangalore. We are committed to protecting your privacy and handling your personal information responsibly. This privacy policy explains how we collect, use, protect, and share information when you use our repair services or visit our website. By using our services, you agree to the terms outlined in this privacy policy.

Information We Collect

• Personal Information: Name, phone number, email address, and physical address when you book repair services or request quotes.
• Device Information: Device model, brand, IMEI/serial numbers, issue description, and repair history to provide appropriate service.
• Service Data: Repair details, service dates, warranty information, payment records, and communication history.
• Website Usage: IP address, browser type, device information, pages visited, and time spent on our website for analytics.
• Communication Records: Phone calls, WhatsApp messages, emails, and in-person conversations related to your repair services.
• Location Data: Your address for pickup/delivery services and our store location data.

How We Use Your Information

• Service Delivery: To diagnose, repair, and service your mobile phones and laptops, including warranty management.
• Communication: To contact you about repair status, pickup/delivery schedules, and service updates via phone, WhatsApp, or email.
• Business Operations: For appointment scheduling, inventory management, quality control, and customer support.
• Legal Compliance: To maintain repair records, warranty documentation, and comply with consumer protection laws.
• Service Improvement: To analyze service quality, website performance, and customer satisfaction to enhance our offerings.
• Marketing: To inform you about new services, offers, or important updates (with your consent).

How We Share Your Information

We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following specific circumstances:

• Service Partners: With authorized parts suppliers, logistics partners for pickup/delivery, and payment processors to complete your repair service.
• Legal Requirements: When required by law, court orders, or government authorities, or to protect our rights and safety.
• Business Transfers: In case of merger, acquisition, or sale of business assets, your information may be transferred to the new entity.
• Device Data Recovery: With your explicit consent, when assisting with data recovery or transfer services.
• Emergency Situations: To protect health, safety, or prevent fraud or illegal activities.

Data Storage and Security

We implement industry-standard security measures to protect your information:

• Physical Security: Our repair facility is secured with access controls and surveillance to protect devices and data.
• Data Encryption: Sensitive information is encrypted during transmission and storage.
• Device Handling: We follow strict protocols for device security, including secure storage and data protection during repairs.
• Staff Training: Our technicians are trained on data privacy and confidentiality procedures.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security against all possible threats.

Device Data and Privacy

Important: We strongly recommend backing up your data before bringing devices for repair. Our specific practices regarding device data:

• Data Access: Our technicians may need to access your device to diagnose and test repairs. We access only what's necessary for the repair.
• Data Protection: We do not intentionally access, copy, or retain personal files, photos, or private information.
• Data Backup: If data recovery is needed, we will ask for your explicit permission before proceeding.
• Data Deletion: We ensure secure deletion of any temporary data created during the repair process.
• Your Responsibility: Please remove or secure sensitive data before repair. We are not responsible for data loss during repairs.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your experience. We use Google Analytics to understand website usage patterns. You can control cookie settings through your browser. Essential cookies for website functionality cannot be disabled. Disabling analytics cookies will not affect core website functionality but may limit our ability to improve user experience.

Data Retention

We retain your information for different periods based on the type of data and legal requirements:

• Service Records: Repair history and warranty information for up to 3 years for warranty support and service history.
• Personal Data: Contact information as long as you remain an active customer, or up to 1 year after your last service.
• Financial Records: Payment and billing information for up to 7 years as required by tax regulations.
• Website Data: Analytics and usage data for up to 14 months for performance analysis.
• Legal Hold: Information may be retained longer if required for legal proceedings or regulatory compliance.

Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Services and Links

Our website and services may contain links to third-party websites (Google Maps, WhatsApp, Instagram) and integrate with payment processors. These third parties have their own privacy policies, and we are not responsible for their privacy practices. We recommend reviewing their privacy policies before sharing personal information. Our website uses Google Analytics for performance monitoring - Google's privacy policy applies to this data collection.

Updates to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes by email (if we have your email address) or by posting a notice on our website. The updated policy will be effective from the date posted, with the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Contact Us

If you have any questions about this privacy policy or how we handle your information, please contact us at: